Privacy Policy

Privacy Policy

Introduction

Welcome to https://bentuangie-kratom.kratom-planet.com (hereafter referred to as ‘Bentuangie Kratom’, ‘we’, or ‘our’). We are committed to maintaining the privacy and security of your personal information. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of data when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

  1. Our official website at https://bentuangie-kratom.kratom-planet.com.
  2. Any mobile or desktop applications associated with our brand.
  3. Online services and platforms we offer.
  4. Products purchased through our e-commerce platform.

It’s crucial to understand that this policy does not extend to third-party websites, apps, or services linked from our platform. These external entities have their own privacy policies, which we encourage you to review before providing any personal data.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

  1. Account Creation and Use: When you sign up for an account on our platforms, create a profile, or use our services as an authorized user.
  2. Website Visits: If you browse our websites, we may collect information about your visit, such as pages viewed, time spent, and referring URLs.
  3. Communications: We may reach out to you via email, calls, texts (SMS), or other communication channels for newsletters, promotional offers, customer support, or updates about our services.

Personal Data Collection

We collect various types of personal information to enhance your user experience, facilitate transactions, and improve our services:

  1. Account Information: This includes usernames, passwords, email addresses, and any other unique identifiers used for account creation.
  2. Payment Details: We process payment information, such as cardholder name, card number, expiration dates, CVV codes, and billing addresses, to facilitate secure transactions.
  3. Financial Data: In some cases, we may collect financial records related to purchases or investments made through our platform.
  4. Purchase History: Details of your orders, including products purchased, quantities, order dates, and delivery information.
  5. Mobile Device Identifiers: Unique device IDs, mobile phone numbers, and other data from mobile devices used to access our services.
  6. Location Data: Information about your geographical location when you interact with our apps or websites.
  7. Feedback and Reviews: Any comments, reviews, or ratings you provide for our products or services.
  8. Social Media Profiles: If you choose to connect your social media accounts, we may collect data from those platforms (with your consent).
  9. Product Interactions: Information on how you interact with our products, including browsing behavior and product preferences.

We obtain this data through direct user input, automated tracking technologies (like cookies), and third-party providers who assist us in gathering and verifying personal information.

Cookies

Bentuangie Kratom uses various types of cookies to enhance your experience on our platforms:

  1. Strictly Necessary Cookies: These enable core functionality, such as navigating through pages and making purchases.
  2. Preference Cookies: They remember your settings and preferences for a personalized user experience.
  3. Analytics Cookies: Used to gather anonymous data about how you interact with our websites, helping us improve performance and usability.

Users can manage non-essential cookies through our Cookie Manager, giving you control over your tracking preferences.

Retention and Deletion

We retain personal data for different periods based on legal requirements and the purposes for which it was collected:

  1. Account Information: We keep this data as long as your account is active or until you request its deletion.
  2. Payment Details: Financial transaction records are maintained for an extended period, often longer than required by law, to protect against fraud.
  3. Purchase History: We retain this information for billing and record-keeping purposes, usually for a minimum of 7 years.
  4. Location Data: Depending on the jurisdiction, we may store this data for varying periods, respecting user privacy preferences.
  5. Other Personal Information: All other collected data will be deleted or anonymized once it is no longer needed for the purpose it was collected.

Your Rights

We respect your rights regarding personal data, and in many jurisdictions, you have the following privileges:

  1. Access: Request access to all personal data we hold about you.
  2. Rectification: Ask us to correct any inaccurate or incomplete information.
  3. Erasure (Right to be Forgotten): In certain cases, you can request the deletion of your personal data.
  4. Restriction: Limit our processing of your data under specific circumstances.
  5. Portability: Receive a copy of your data in a structured format, transferable to another controller.
  6. Objection: Object to the processing of your data for specific or all purposes.
  7. Non-Discrimination: You have the right not to be subject to automated individual decision-making, including profiling.

To exercise these rights or for data-related inquiries, please contact our dedicated privacy team via email at [email protected] or through postal mail sent to our registered address.

Changes to Policy

Bentuangie Kratom reserves the right to update this Privacy Policy at any time to reflect changes in our practices or legal requirements. We will post the updated policy on our website, ensuring you are always informed about your data handling.

Contact Information

For any privacy-related matters, including inquiries, unsubscriptions, or feedback, please reach out to us:

We value your trust in our commitment to data privacy and security. By using our services, you consent to the collection, use, and disclosure of personal information as described in this Privacy Policy.